Bhutan e-Government Master Plan
3.4.6
Electronic Services
G2C
Services
Service Delivery is one of the key components of the Good
GNH.
An
“Enhanced
and
Simplified
Government
to
Governance
Citizen
Service
Pillar of
Delivery
System” is the vision of the Government-to-Citizen (G2C) project, a cross-agency
e-Government
government
initiative
service
instituted
delivery
for
to
transparent,
the
citizens.
efficient
The
and
G2C
accessible
portal
is
at
htto://Awww.citizenservices.gov.bt/.
Key aspirations of the project are:
i)
Provide every citizen access to a variety of G2C services within a maximum
of one day's reach of his/her location.
il)
Reduce the turnaround time by 70% for G2C services and allow citizens to
file their complaints and issues.
ili) Achieve the best-in class ratio of civil servants employed
in G2C services to
population.
In its second
direction
and
phase
guidance
secretaries (COS),
members
of development,
from
the
the G2C
G2C
Project benefited
Board
comprising
from
the
strategic
Committee
of
and implementation support from a Project Office comprising
from various agencies
led by a Project Director. A list of 135 services
(see Annex B) to be electronically enabled was identified based on these criteria:
a)
Most commonly availed services;
b)
Services that are availed commonly by the rural citizens; and
c)
Services where the number of applications exceeds 100 in a month.
In the
11FYP,
for better oversight
activities, the G2C
Committee
and
project management
coordination
with
will be handed
of Secretaries still remaining
other
e-Government
over to DITT/MoIC,
as the Board for G2C
with
project. The GG
Unit in the Cabinet Secretariat shall oversee performance of G2C services. DITT
shall
provide
members
necessary
expertise.
technical
of the G2C
to
ensure
support
to
all
the
Ministries
project office will be retained
continued
All Ministries/Agencies
support
shall
with
and
the
agencies.
DITT
and
ensure
continuity
appoint
a focal
person
as deemed
of
each
timely delivery of the services.
The following diagram illustrates G2C Governance and Reporting.
Critical
technical
to ensure