Aviation services CI services (including procedures)(Note 1) Examples of CISs outages caused by system Explanation of services (including services) failures name (Relevant laws) - Air transportation - Work providing transport of passengers or - Hindrance to safe flight of airplanes services for cargo for charge using airplanes based on - Flight delay and cancellation passengers and cargo demands of other people (Article 2 of the Civil Aeronautics Act) - Air traveler reservations, air cargo reservations - Airline ticket issuance, fee collection - Airline passenger check-in and boarding, air cargo loading - Flight maintenance - Airplane inspection and maintenance - Flight plan creation - Creation of flight plans and submission to Japan Civil Aviation Bureau Airport - Ensuring security at - Ensuring airport security by vigilance and - Deterioration of airport security due to the the airport guard occurrence of trouble with the vigilance and - Improvement of - Accurate and prompt information provision guard convenience at the to airport users - Deterioration of convenience due to the airport - Inspection and transport of checked occurrence of trouble with the information baggage to aircraft provision - Delay or stop of inspection and delivery of checked baggage to aircraft Railway - Passenger transport - Work providing transport of passengers or - Delay and suspension of railway operation services services cargo for charge using railways based on - Hindrance to safe railway transport demands of other people (Article 2 of the Railway Business Act) - Ticketing, entry and - Seat reservation, boarding ticket checks on exit procedures boarding and exiting the train Electric power - General electric - Work adjusting power generation quantity - Electric power supply outages supply services power transmission and transporting and supplying electric - Hindrance to safe operation of power plants and distribution power in the service area (Article 2, services paragraph (8) of the Electric Business Act) - Electric power - Electric power generation for the retail generation services electricity business, general electricity (services exceeding a transmission and distribution business, or certain scale) specified electricity transmission and distribution business (Article 2, paragraph (14) of the Electric Business Act) Laws and guidelines pertaining to CISs outages reports (Service maintenance levels(Note 2)) - Safety Guideline for Ensuring Information Security for the Aviation Sector - Reservations, ticketing, boarding/loading procedures 30 - Safety guideline for Ensuring Information Security for the Airport Sector - Articles 19 and 19-2 (report of accident) of the Railway Business Act - Article 5 (report of railway accident) of the Railway Accident Reporting Code - Safety guideline for Ensuring Information Security for the Railway Sector - Article 3 of the Electricity related Reporting Code [Service maintenance level] - There should be no accident wherein any system failure causes hindrance to supply of over 100,000kilowatts of electric power for more than ten minutes. Annex 2: Explanation of CI Services and CI Service Outage Examples CI sectors