Cybersecurity Guidelines for E-commerce Consumers Sharing Indicator: White Cybersecurity Guidelines for E-commerce Consumers 1. Protect Your E-commerce Accounts and Devices 1-1 USE ANTI-VIRUS SOFTWARE • Use anti-virus software on all your devices, especially the ones you often use for e-commerce. If your device does not have a pre-installed antivirus software, it is recommended that you install one before conducting any e-commerce transaction. • Make sure you use trusted and official versions of anti-virus software products. 1-2 USE DIFFERENT PASSWORDS • If you are shopping on multiple apps or websites, use a different password for each. Similarly, use different passwords for your devices and social media accounts. • Also, to protect your digital identity, make sure to change your passwords periodically and never share your passwords with others. 1-3 CREATE STRONG PASSWORDS • When creating a password for your e-commerce account, follow these best practices: - Avoid using common everyday words (e.g., “password”, “qwerty”), personal information (e.g., date of birth, graduation year) or sequential numbers (e.g., “123456”). - Do not write it down. - Make it as long and complicated as possible, using combination of special characters (such as @#$%^&), upper case and lower-case letters and random numbers. 10 Document Classification: Open

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