Registry Service and ministries. UNDP has been cooperating very successfully with the State land cadastre, rights, estate real acts, status (SRS), responsible for registration of population, civil ent with the managem elections for le responsib vehicles and driving licenses, and since 2015 tion on the identifica Voter and Register n Populatio voters list maintenance based on the Unified as of kiosks service public 300 than more up election day. Support was also provided to setting the to services SRS deliver to country the ut today, based on the network of post offices througho etc), issuance, passports and ID divorces, and s population (birth and death certificates, marriage nt services such as but also having potential to become a one-stop-shop to deliver all governme anti-corruption strong a having those including other business registration, education, health and advanced most the using region the in practice best the effect. This project was recognised as of increase and country the in stability on impact an having technology for elections process and general. in elections of population’s trust towards the process in the country to The State Registry Service is viewed as one of the most important organizations infrastructure PKI g supportin with card, ID deliver public services including those on new electronic under Taza on build to area potential for authentication and digital signature, representing another systems on informati d integrate of ty availabili Koom digital transformation agenda, but is subject to y especiall delivery service of side demand the and e-services. A gap still remains in dealing with and resolution ation, administr systems, referral on public complaints, their submission, confidence building communication. This would address the issue of quality of service and further n, considering the innovatio full on ng capitalizi for space on public service delivery. In addition, the delivery options, service in upon ed capitaliz fully been realm of ICTs in development may not have delivery. service e therefore limiting the full potential for innovativ modern channels for To leverage potential of ICT and social innovation, there is a need to develop collaborate with and feedback provide citizens and businesses engagement to assess services, innovations are g, developin and d Government. In a growing number of countries, both develope innovation lab of number a with , prosperity viewed as a leading driver of economic growth and the CIS and In making. policy public in es models used to experiment with innovative approach Armenia, Albania, in labs ns innovatio up set Eastern Europe region only, UNDP has successfully and economic social, for appetite strong a with Georgia, Macedonia and Moldova, the countries and iplinary multi-disc ing encourag of mean the policy reforms during the recent years. Through in expertise combine to used are labs these solution, multi-stakeholders cooperation to find system to solutions rethink to ents Governm the help They reform. innovation methods and public sector they are rolled out most stubborn challenges as a set of hypotheses that need to be tested before moving through approach linear a from making policy public to the masses, representing a shift in of public synthesis new a to relation, tial consequen a in the planning-implementing-monitoring on-going adapt and innovate , intervene , anticipate to abilities administration framework requiring society, and people between system ng co-evolvi a of part form now policies. Such Governments for lity responsibi shared have and value public of creators important as where citizens are viewed public results’. il. STRATEGY s for digital Taking into consideration the country context as well as opportunities and challenge nt policies Governme key of ation transform on transformation in Kyrgyzstan, this project will focus s through approache innovative using ation and processes for successful Taza Koom implement Taza Koom e-services Innovation Facility, piloting and experimenting with new e-applications and to contribute using citizens centric approach, and in parallel working on digital skills development address the will project The . innovation drive to to creation of adaptive and creative workforce aiming at e, programm m Taza_Koo under efforts existing gap in coordination of main donors tion administra public of lity accountabi and ncy transpare improvement of effectiveness, efficiency, citizens’ promoting corruption for channels possible through use of ICT, and preventing on® to the participation. This falls in line with the UNDP proven experience and effective contributi deliver rvice k_for_se framewor regulatory the ng in streamlini transition of Kyrgyzstan , the parliament the with p partnershi in justice; to strengthening, rule of law and access 7 Jocelyn Bourgon: A New Synthesis of Public Administration (2017) “bid. 6