49 (106) In doing so, it is necessary for the government’ departments, initially, to follow specific policy and standards such as OpenIntegration Standards, APIs standard and so on, systematically. Moreover, it is also necessary to follow the use of shared applications, shared network and infrastructures. (4.2.3) Integrated Services (107) When implementing e-Government process, it is preferable for people to access through a single window to all departments, instead of accessing to different gateways of various government’s departments in dealing with government’s services. Thereby, it will be clearer and more user-friendly for people to use the services and more widespread use as a result. In providing online services to citizens, it is advisable to develop integrated services allowing easier accessibility, instead of implementing/using different technologies separately by departments with different technologies, especially in the system of similar work nature. (108) It is necessary to prepare policy and procedures to identify standards in electronic service platform solution, and unified interfaces system. Accordingly, with the supervision of leading organization, it is required to implement the tasks involved in e-Government process, along with the cooperation of key ministries, as a national level. The recommended integrated services initially are Single Windows Orchestration across Organization National Web Portal. (109) Strategic supervision and implementation of e-Government process can bring about cost-effectiveness and higher positive impacts. Indeed, it will be more effective and having better chance of success if the implementation of e-Government can be performed in a way of

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