49
(106)
In doing so, it is necessary for the government’ departments,
initially, to follow specific policy and standards such as OpenIntegration Standards, APIs standard and so on, systematically.
Moreover, it is also necessary to follow the use of shared applications,
shared network and infrastructures.
(4.2.3) Integrated Services
(107) When implementing e-Government process, it is preferable for
people to access through a single window to all departments, instead of
accessing to different gateways of various government’s departments in
dealing with government’s services. Thereby, it will be clearer and
more user-friendly for people to use the services and more widespread
use as a result. In providing online services to citizens, it is advisable to
develop integrated services allowing easier accessibility, instead of
implementing/using different technologies separately by departments
with different technologies, especially in the system of similar work
nature.
(108)
It is necessary to prepare policy and procedures to identify
standards in electronic service platform solution, and unified interfaces
system. Accordingly, with the supervision of leading organization, it is
required to implement the tasks involved in e-Government process,
along with the cooperation of key ministries, as a national level. The
recommended integrated services initially are Single Windows
Orchestration across Organization National Web Portal.
(109) Strategic supervision and implementation of e-Government
process can bring about cost-effectiveness and higher positive impacts.
Indeed, it will be more effective and having better chance of success if
the implementation of e-Government can be performed in a way of