35 For example; the systems, implemented by Ministry of Transport and Communications (formerly Ministry of Communication and Information Technology) and currently being used among different agencies of government, such as _ Electronic Document Management system (EDMS) (3.1.5) Ministry Specific Applications (82) For easy and efficient delivery of electronic services to citizens by government, it is intended to create capacitive procedures by using ICT in process and services, and to provide improving services, as a result. Moreover, it is necessary to prioritize widespread use of Application software among departments in electronic service delivery. (83) In doing so, initially, the government departments need to define and follow specific policy, open-integration standards and APIs standard. What is more, it is necessary to follow and use of shared applications, shared networks and infrastructure. (3.1.6) Integrated Services (84) In many countries, along with ICT development, the process of eGovernment and online services are on the increase. Accordingly, it is necessary to upgrade increasing e-Government process from the stage of being implemented separately by ministries and by services to national level implementation of integrated service with the cooperation of ministries in harmony, in order to provide better online services for citizens.