Bhutan e-Government Master Plan Mobile services As Bhutan will continue to experience even higher mobile subscription and usage in the coming years, the RGoB should tap on the potential that the mobile channel can offer and deliver as many public services as possible via the mobile channel. Governance There is currently no oversight of ICT usage and spending in the Government. ICT issues are escalated to the Committee of Secretaries (COS) and committees are formed in an ad hoc manner to guide the implementation of ICT initiatives. 2.3 Addressing the Gaps Based on information collated during the stock take and analysis of key findings, the execution of the following mechanisms will address the gaps that have been identified. These mechanisms are incorporated in the e-Government Masterplan. a) Align and re-validate the existing list of ICT strategies and initiatives to desired outcomes and goals for ICT; b) Conceptualise impactful Whole-of-Government initiatives, be it in the areas of data, infrastructure or application systems; c) Explore the use of the mobile platform for service delivery and support of dzongkha localisation. Initial implementation can include the use of SMS for notification and public announcement; d) Expand the existing limited 3 G mobile infrastructure so that services delivery over mobile could be more effective e) Establish governance structures to monitor and guide the successful implementation of the e-Government Masterplan; and f) Collect quality Indicators ICT (KPIs) statistics to measurement estalish and baseline and dissemination international bodies for benchmarking purposes. Key to Performance regional and