Bhutan e-Government Master Plan TABLE OF CONTENT INTRODUCTION 1. APPROACH 1.1 2. 1... .cccccceececceceeceeeeeceeeeceeeeeeeeeeeueeeseeeeeeueeusauseseuseusaseuseaseeeeseuseusaeenseesaseasauseuseesaeeuseuseseusensaes 2 5-STAGE MASTERPLANNING METHODOLOGY 0.0.0.0... ccccccccseccccuseececucececuecccccauecccuaaecceatesceaueseceeuecceauaeseeaes 2 TAKING 2.1 2.2 2.3. 3. uu. .ecceceeceeceececeeceeceeeeeeeceeeeeeeeaeeueeaeeeeeeeaeeusauseseuseesaseuseaseeeeseuseueaesuseesaseaseuseuseesueeuseueeseuseusaes 1 STOCK uu. ccc cccccecceecece eee eceeceececeeeeeeusaeseeeeseeeeeeaeeaeeuseseuseusauensenseesaeeaseuseaseseuseuseseuseuseesaseaseusenss 4 BHUTAN’S ICT ACHIEVEMENTS TO DATE woo... ccccccccccccccsseccccuseccecuecccccuecccuseecccuusesceausccecuesceauauscesuersseeaeess 4 KEY FINDINGS .ooeec cece cccecccccnecccccueccccusecccuscecccuuccccecuecccauaesceauecececuucceceuececuaassccaseeceauesececuesceauauscenaaneseaaeess 6 ADDRESSING THE GAPS 2000... cece ccccceccccsssecccuscecccuuecececuecccasauscecuecececuucceccuscecuuassccuutesceauecececuesceauauscenaursseaaeess 7 E-GOVERNMENT 3.1 3.2 3.3 3.4 3.5 3.6 3.7 ROLES AND RESPONSIBILITIES. IMPLEMENTATION 5. NEXT 5.1 5.2 STEPS 2. .0.......c.ccceececeeceeceececeeceeeeseeseecueeuseeeeeeuseusaususeusaeeaseuseaseesueeueeuenseuees 102 ROADMAP... ....0..0.c0ccecceceeceececeeceeceeceeeuceseeseeeaeeaseuseaeeeeeeeuseeseseuseesaseuseuseeseesees 104 e ccc cccceceeceecee cece eee eeeececeeceeeueeueeeseecnseeeeeeaeeaseaseeeueeusausueeeseuseeeaseuseeeeeeueeuseueeeeuseusaseasees 104 FORMALISE THE ICT GOVERNANCE 0.0... cceccccceecccssseccecuecececueccccusccecuesecceuucceceaueccesauesceauaesceaueseseeaeseeceanes 104 DEVELOP THE COMMUNICATIONS PLAN wu... .cceccccececcccscccccucccccueccecuesecccuuccsccauecccecuecceauaescecueeeseeaeseceanes 105 CONCLUSION oui. ccccccceceeceececeeceeceececeeceeeeeeeeeeceeceseeeeeeaeeuseuseeeeeeuseesesenseusaeeaseuseaseesuseuseuseeenseusaseasees 106 ANNEX PAN ..,....0...ccccecceececeeceeceececeeceeeeeeeeeeeescuseeeaeeaseuseeeeeeuseuseueuseuseesaneaseusenss 8 ICT VISION ooee ee ccceeccceececcccecccccucccacueccccucsecccucecccuuececsaussceauaescecusececuesecceueececuanteceautesceaueseceaueeceaeaeeseeaes 8 DESIRED OUTCOMES 0000... ceeccccceecccccnecccecueccccusecccuucecccuuecccsauscceauuesceausececusceceusceeuuassceautesceaueseceauesceauaeeseeaas 8 STRATEGIES 200... cceeccccceccccceseccccescecccucccecueccecucsecccuucceceueccssauseceausesceausececuusececuececuaaesceatesceaueseceaueeceaaaneseeaes 8 ICT FOR GOOD GOVERNANCE .......ccccccsseccccseccccucecccueccccuascecusecceuececcauecesecueccsausesceaueseseeuceseeuneseeuaeseea 10 ICT FOR BHUTANESE INFORMATION SOCIETY .........ccccccccseecccuesecccceccecccuscccecuesccautescecueeesecuececeuneseeuaaeseeaa 62 ICT AS A KEY ENABLER FOR SUSTAINABLE ECONOMIC DEVELOPMENT. ...........0cccccececcccecececeesecaceeeaecees 82 E-GOVERNMENT GOVERNANCE STRUCTURE ........ccccseccccceeecccusecceuccccccuecececuecceautesceaueeeseeueeeceuneseeaaaeseea 96 4. 6. MASTERPLAN A Lc ecececcececeeeece ee eeeceeeeeeeeeeeeeeeeueeenseueeenseueeensaseueusaseueueaseueueaseueueaseueueasaueueasaueeeasaueueasauseeaueneesaeass 107 =, @ = eee 112 FN |) | =>, Oa 118 PANS 124 =), 2 eee ANNEX E Lu... ceccccececeeeececeeeeceeeeeeeeeeueeeeeeueeenseueuenseueeeesaseueueuseueueaseueueuseueueaseeeueasaueueasaueeeaseueueaseuseeaseneeaaeass 126 ANNEX Fi. . eee seen eee e ea eeeeeeeeeeeeeeeee see eeneeaeeeeeeeeeseeseaeaeesesaaaaaaeaeeseesseeseeaeaeseeseneanaeeeeseeseeeneanansans 133