Bhutan e-Government Master Plan 3.4 ICT for Good Governance Good governance is a key pillar of GNH and it is desirous that effective and transparent political and administrative process within the government be further enhanced through the use of ICT. The four goals that are identified to achieve this desired outcome are: i) Transparency Processes promote and Accountability and business transparency. rules can Owners be encapsulated within of these processes ICT systems to and rules could be of ICT clearly identified which enforces accountability. Effectiveness and Automating the resources within Efficiency business the operations Government and will sharing/consolidation result in cost efficiency and effectiveness in decision-making. ii) Citizen and Business Centricity Government and outreach services, with the of services use of ICT, to the citizens and greatly improve businesses, the making provision it more convenient for them to do business with the Government. Citizen Participation and ICT could Engagement provide a powerful platform to better engage participation through online forum or social media. and draw citizens’