Challenges and Opportunities Individual Citizens Challenges Access to Knowledge • IT and access to the internet facilitate communication and provide access to knowledge. Besides providing easy and quick access to information, they enable individual citizens to considerably save time, especially with the availability of online services. • It is essential to introduce the benefits of IT to individual citizens, to provide them with opportunities to access these technologies and purchase equipment, and enable them to acquire the necessary skills for the appropriate use of these technologies. • In this context, after the progress made regarding individual citizens’ access to mobile phone technology, the next stage should be to accelerate the process of democratisation of home internet, and to encourage individual citizens to take up and use new technology on a daily basis. • This is particularly relevant in difficult access areas, where a computer connected to the internet remains the sole mean of link to the world of knowledge. D i g i t a l M o r o c c o 13 The National Strategy for Information Society and Digital Economy - 2009-2013