Official Chapter XIV Dispute Resolution 50. The Service Licensees may: (a) when any dispute arises in carrying out and providing any Telecommunications Service or Network Facilities, submit such dispute to the Department if it cannot be settled by themselves; (b) if any dispute arises in carrying out access and interconnection of the Network Service to the Network Facilities, submit such dispute to the Department. 51. The Department shall mediate and resolve, in respect of dispute between the Service Licensees which is submitted for mediation and resolution pursuant to section 50, or even if not submitted, if such dispute may harm the public interest. 52. (a) A person dissatisfied with the mediation and resolution made by the Department under section 51 may: (i) if the dispute is the case which relates to the telecommunications technology, appeal to the Ministry within 30 days from the date on which the decision is made; (ii) if the dispute is the case which does not relate to the telecommunications technology, appeal to the respective court in order to get relief for his losses in accord with the existing laws; (b) In respect of the appeal filed under clause (i) of the sub-section (a), the Ministry: (i) shall make necessary investigations; (ii) may approve, revise or cancel the decision of the Department. 17