(O2) RESPOND TO COMPUTER INCIDENTS BY PROVIDING THE NECESSARY SERVICES TO ITS CONSTITUENT/USER, ALLOWING IT TO EFFICIENTLY DEAL WITH THE INCIDENTS. In 2016 it is planned to be provided the following reactive and proactive services as per the recommendation in the ITU-IMPACT Report: Service Description 1 Notifications and alerts Disclose the details of current threats and steps that can be undertaken to protect against these threats. It includes notification or warning of newfound information on cyber threats and vulnerabilities to the constituents with a recommended course of action and guidance on how to protect the system. The notifications may be preventive, warning, advisory, and guiding. 2 Remote incident response Provide technical assistance to address the security incidents when they occur, in order to mitigate the damage and recover from the incident. Advice and technical assistance is usually provided by telephone or e-mail. 3 On-site incident response Provide on-site technical assistance and advice to address the security incidents when they occur, in order to mitigate the damage and recover from the incident. This service is usually related or implemented for critical level incidents. 9