9 Government Development Plan for 2011 - 2013”) and Electronic skills development plan for 2011 - 2013 (Order No. 207 of 18 May 2011 “On the Electronic Skills Development Plan for 2011 - 2013”). The experience obtained in the development planning period of 2006 - 2013 During the introduction of the Information Society Development Guidelines 2006 - 2013 valuable experience has been obtained which should be taken into account when planning the information society development for 2014 - 2020: ● out of ~600 public administration services whose electronisation would be useful4 approximately 240 services have been electronised. Within the EU Structural Funds’ planning period 2007 – 2013 e-services in the field of health, education, welfare and social services have been created; several services have also been created for entrepreneurs – registration of an electronic enterprise and other services of the Register of Enterprises; e-services of the State Environmental Service, e-services of the State Labour Inspectorate, etc. 61 e-services were available in the portal www.latvija.lv in September 2013, the most popular of which were application for studies in a higher educational institution, declaration of a place of residence, personal data in the Population Register. In 2012 the number of times e-services were used in the portal www.latvija.lv exceeded 1 million. An Electronic procurement system is developed having constantly increasing turnover (for example, in 2012 it constituted LVL 18.27 million which is 37% more than 2011). A material contribution has also been made to the conservation of cultural heritage by making a digital library and other e-services. Wider information about the possibilities developed in the period of 2006 – 2013 is available on the MEPRD home page5. Similarly, due to the support of EU Structural Funds electronic identity cards have been introduced which also include the identification and electronic signature tools necessary for the receipt of e-services. However, there is still large unrealised e-government potential. Furthermore, the number of electronised services as such does not imply efficient public administration. Electronisation of services must be examined in the context of public administration processes which must be made more efficient by using technologies. Therefore, it is necessary to connect the development of technologies with analysis of the activity processes in particular fields before the introduction of the respective technology, thereby arranging the processes and preventing situations when ICT solutions are introduced according to the scheme provided for paper documents, without reviewing the essence of the processes, but only providing their electronisation. Therefore, within the development planning period of 2014 - 2020 optimisation of processes must be set as the leading motive, while the development of ICT, information systems and e-services serves as a means and promoter of optimisation of the public administration processes. Development of e-services within the period of 2006 – 2013 was one of the obligatory components in the development and improvement of information systems. Although in part of the cases implementation of the remote provision of services was motivated in such a way, the first results show that part of the established e-services does not completely satisfy the needs of enduse, especially in the cases if several institutions or departments are involved in the process. It is also seen that the use of the established remote service opportunities and obtaining of the 4 MEPRD ESF project No. 1DP/1.5.1.2.0/08/IPIA/SIF/002 “Improvement of the Pulic Service System” – Evaluation and classification results of all the public services implemented by the State, page 24 http://www.varam.gov.lv/lat/fondi/ESper07_13/15120/?doc=15503 5 Summary of ICT activity projects and their results of the ERDF funds being under the management of MEPRD: Round 1 www.varam.gov.lv/lat/fondi/ESper07_13/32211/?doc=13340; Round 2: www.varam.gov.lv/lat/fondi/ESper07_13/32211/?doc=13371 information_society_development_guidelines_2014_2020.docx; Information Society Development Guidelines 2014-2020