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perform purposeful and successful control and monitoring with the help of ICT both in terms of
result and costs, at the same time reducing administrative burden, as well as costs.
Public administration process transformation examples are new approach for the provision of
the Rules of Procedure of the Cabinet and for the provision of State administration human
resources governance. Single platform for harmonisation of legislation and development planning
documents would provide electronic collaboration development environment for Cabinet-level
legislation, policy planning and information documents, in which the project document design is
done, publishing for consultation and providing statements; thus, ensuring the availability of
information on the progress of the project development from the concept to the acceptance of
relevant decision (information transfer for official publication and exchange of documents with
the Saeima). Such an environment would also provide opportunities for public involvement in the
design phase of projects, including issues on the policy of better regulation and reduction of
administrative burden, processing of submitted comments, development and coordination of
documents (includes legislative development tools and electronic forms of initial impact
assessment). Work of all parties involved in the development of document would be organised
similarly to GoogleDocs, Microsoft Office 365, etc. in a shared mode working with a single
document. It is also important to arrange state administration human resource management,
providing increased efficiency of administrative process in human resources mobility, talent
management, career development, job classification and work time tracking issues. As examples,
in which it would be appropriate to consider the process optimisation, would be real estate
registration, transfer of criminal procedure to e-environment, digitalisation of the administrative
process, forecasting of labour market, rational employment of human resources potential in the
direct public administration, registration of natural persons etc.
5.3.1.2 Digitalisation of Basic Operational Processes
More than 170 SIS (state information systems) have been created in Latvia, which provide
electronic support for public administration basic operational processes; however, there are still
such basic operational processes, in which e-Opportunities have been used insufficiently in order
to optimise these processes. The relatively high number of government information systems
indirectly implies on the fragmentation of IS technical support, which, in the beginning phase of
e-governance development, particularly was enhanced by approach that for each individual
problem or process from the point of view of design, it is easy to create a separate strictly
functional, isolated technical solutions, rather uncritically evaluating maintenance and
development opportunities of the designed solution, as well as without paying appropriate
attention to the consolidation of operational processes even within the same institution.
Required Actions
Public administration basic operational processes, by their nature and purpose are unique and
their progress is usually impossible to describe with a standardised set of information; therefore,
particularly for the processes, which are characterised by a high standard information processing
intensity, a specialised ICT provision support must be built, within which an information
resource and its processing functionality related to the specific governance operational process is
maintained electronically.
information_society_development_guidelines_2014_2020.docx; Information Society Development Guidelines
2014-2020