22 * quality of basic data, which are substantial for State ICT architecture performance, has been improved; * when developing IS and e-services, activities have been planned in order to provide high quality of IS data undergoing development. 5. electronic communication: * by advisedly choosing corresponding ICT solutions it is achieved in practice that collaboration among members of public administration process both within institution and across institutions happens only electronically; * in cases when self-service solutions (e-services) have been developed, their usage is purposefully provided as a priority service channel (i.a., Key Performance Indicators (KPI) have been assigned to them, their usage has been motivated, etc.). d. e-governance quality: 1. usability of e-services is improved: * when developing e-services, a special attention is drawn to usability requirements; * usability testing has been provided in order to provide development of convenient and userfriendly e-services; 2. availability of e-services has been improved – end applications are compatible with mobile devices and are developed in accordance to web availability standards. 3. information security: * information security requirements are established in the basics of ICT solutions; they have been observed, improved and tested throughout the entire lifecycle of an ICT solution. * information security training is an integral part of e-skills training. 4. quality control: * quality dimensions, metrics and acceptance criteria which are significant for an ICT solution have been defined within project framework; * responsibility for the system quality assurance of the parties involved in ICT project realisation has been clearly defined and implemented, including any kind of testing; * effective IS quality control measures have been implemented by administratively and technically managing functional and non-functional system quality criteria, including performance, security, etc. information_society_development_guidelines_2014_2020.docx; Information Society Development Guidelines 2014-2020