18 provision, for support of which appropriate information systems and e-services are required, the analysis of these processes has been done, process improvements, which can be implemented with the help of ICT, are identified. If that will not be accomplished and if no process improvement activities will be planned in the development project, then there is a high risk that the investment technologies will not provide a return – the usual inefficient practice will be continued only with addition of new and expensive technologies. For example, in electronic environment the processes in which various statements from other state institutions are requested from the person are inefficient because electronic environment allows eliminating the requests for statements from a person. If the statements are retained in the electronic environment, then the operational processes are organised ineffectively. * technology. In order to use ICT resources usefully, an interoperable public data infrastructure based on open standards and centralised platforms should be created, which could be used as common use resources both at department and national levels taking into account corresponding security requirements. However, the existing solutions that do not comply with these principles should be gradually modified for open standard usage considering lifecycle and usefulness of the technologies. Long-term usage of open standards provides a platform independent environment for data matching and usage, which is a significant aspect taking into account that the volume of system and solution integration and matching is increasing, and it is necessary to provide the most universal method for communication with solutions of various developers. Usage of open standards provides preconditions for flexible usage of various solutions, which stimulates competition and rules out the possibility to become dependent from one developer. Fragmentary solutions and investments in closed and incompatible solutions should be avoided. The possible negative consequences of the development of completely decentralised egovernance solutions are higher expenses (e.g., due to duplication of homogeneous solutions), as well as additional expenses that arise from the development of specific integration solutions and the most important – from their maintenance in future. Considering that modern systems rarely are independent from the necessity to collaborate with other systems – the long term development of closed (specific) solutions may result in higher expenses for the provision of integration, as well as limited competition, which causes risk of inadequate expenses. It is important to employ such technologies and multichannel strategies that could furnish e-governance services in the most effective and secured way, including the development of comprehensive services in order to reduce obstacles faced by digitally and socially isolated groups, usage of mobile technologies, etc. * people. Process-oriented thinking, operational process analysis skills, ability to find shortcomings in processes and employment of technologies must be stimulated in public administration in order to improve processes, hence reducing administrative burden and facilitating productivity of the performance. To involve experts in public administration who know how to convert needs into clearly defined functional demands, who have understanding of the required service standards, applicability, security, performance requirements, which will have to be implemented for ICT solutions, to provide the required quality standard of ICT projects and the further successful maintenance of these projects. Facilitate comprehension level of all employees in public administration regarding the possibilities that may be provided by more efficient information circulation and ICT technologies along with the expenses related to these information_society_development_guidelines_2014_2020.docx; Information Society Development Guidelines 2014-2020