17 Fig. 1 Strategic Framework of e-Governance ICT governance, strategic development and policy planning Clearly defined State ICT governance principles16, information society development policy and e-governance planning basic principles are the foundation for a successful e-governance development. The main goal of ICT governance is to use and develop the State ICT architecture, technical resources, processes and human resources for State governance process and State development priority support17. Meanwhile high level protection of personal data has to be provided, including assessment of personal data protection before processing of personal data, ensuring the implementation of integral personal data protection and personal data protection by default principles. Operational processes, technology and people Development and interaction of three basic elements have to be guaranteed in the e-governance development. That means: * operational processes. Information Systems (IS) and e-services development make sense only if it has previously identified administrative services and operational processes used for their 16 Concept “Organisational Model of State Information and Communication Technology Governance” (Cabinet Order No. 57, “On Conception “Organisational Model of State Information and Communication Technology Governance””) adopted 19 February 2013. 17 Concept “Organisational Model of State Information and Communication Technology Governance” (Cabinet Order No. 57, “On Conception “Organisational Model of State Information and Communication Technology Governance””) adopted 19 February 2013. information_society_development_guidelines_2014_2020.docx; Information Society Development Guidelines 2014-2020