4. Improved Government Efficiency: Enhancing public sector responsiveness and the diffusion and use of ICT by upgrading existing delivery channels, creating new channels for delivery, designing compelling new content and services, changing the culture of bureaucracy and developing appropriate governance models. 5. Effective Cross-Functional Collaboration: Developing programmes and initiatives to build capacity for e-Government-related research and innovation, dissolve existing unproductive silos, improve collaboration, increase knowledge exchange, and support the sharing of experiences across Government. 6. Enhanced National Security: Applying ICT frameworks uniformly across all national security-related public service entities in ways that remove existing silos, promote close collaboration, encourage active exchange of information, and contribute to a national sense that law and order is being appropriately maintained. 7. Quality Social Services: Transforming the way Government engages with key clients and stakeholders such that they are placed at the centre of national development through the efficient sharing of information and the fast, seamless, secure, cost-effective delivery of Government services via modern ICT platforms. 8