Provide an effective, efficient and affordable mechanism for the investigation and resolution of complaints: Promote technological innovation in the ICT and Media Sectors: Plan and manage universal service plans and the Universal Service Fund pertaining to the ICT facilities and services based on policy directives issued by the Ministry; (15) Create a conducive environment by setting standards for Bhutan to develop competitive and dynamic ICT services market; and Ensure universal access to all ICT services at affordable rates. Adopt Rules and Code of Conduct for the efficient functioning of the Authority. (18) Conduct periodic circulation audit of print media firms Powers of the Authority 22. The Authority shall be authorized to: CD Determine the categories of licenses to be issued and to classify types of ICT and Media facilities and Information, Communications and Media Act of Bhutan 2018 services i)