(a) the availability, price or quality of its telecommunications services or equipment; or (b) the telecommunications services or equipment of another service provider. (6) For the purposes of Section 48 (5), a claim or suggestion is misleading if, at the time it was made, the service provider knew or reasonably ought to have known that it was false or misleading in any material respect or that it was reasonably likely to confuse or mislead the person to whom it was made. 49. Confidentiality of Customer Information (1) A service provider shall not disclose information other than the customer’s name, address and listed telephone number to anyone without the customer’s written consent, unless disclosure is required or permitted pursuant to this Act or other applicable law. (2) Upon request, a customer may review a service provider’s records regarding the customer’s service. Customers shall have the right to require that any customer information contained in their records that they can demonstrate is incorrect, be corrected or removed by the service provider. (3) All customer-specific information, and in particular billing-related information, shall be retained by a service provider only for billing purposes and retained only for so long as is permitted by rule or order made by the LTA, or as otherwise permitted by the laws of Liberia. 50. Confidentiality of Customer Communications (1) Service providers shall take all reasonable steps to ensure the confidentiality of customer communications. (2) Service providers shall not intercept, monitor, alter or modify the content of any customer communication, except as provided for in Section 50 (3) or as otherwise provided for in this Act. (3) For the purposes of tracing and locating a source of harassing, offensive or illegal telecommunications, or as otherwise provided under the laws of Liberia: (a) the LTA or other duly authorized authority in Liberia may direct a service provider to monitor telecommunications to and from a customer’s telephone and the service provider shall comply with any such direction; (b) the service provider shall provide the LTA or other duly authorized authority in Liberia the information resulting from its monitoring of the customer’s telecommunications, including the telephone numbers or other electronic identifiers that indicate the source of the harassing, offensive, or illegal telecommunications and the time and dates of occurrence of such telecommunications; and