PART X RELATIONS BETWEEN SERVICE PROVIDERS AND CUSTOMERS 47. Application Unless the LTA issues an order specifically exempting any service provider or category of service provider from the application of this Part X, in whole or in part, the provisions of this Part X shall apply to all service providers. 48. Fair Dealing Practices (1) A service provider shall only charge a customer for the specific telecommunications service or equipment that the customer has ordered. The customer shall have no liability to pay for any telecommunications service or equipment that the customer has not ordered. (2) Service providers shall ensure that any bills, statements or invoices issued to customers: (a) are in writing (although they may be provided electronically if the customer consents); (b) are issued on a regular basis; (c) provide accurate information on the services provided and the amounts due for each service; (d) clearly indicate the method of calculation of tariffs for any service for which invoices are based on the length of calls or other measure of usage; and (e) comply with this Act and any regulations, rules, and orders dealing with customer invoices. (3) Service providers shall retain accurate records of all customer charges and invoices for a period of at least twelve (12) months from the later of the date the charge was incurred or the billing date, and shall make those records available to the LTA upon request. (4) Where the LTA has a concern about a problem relating to billing practices, it may require service providers to publish information on billing systems or billing practices or to take such other steps relating to their billing systems or billing practices as the LTA may consider appropriate. (5) No service provider shall make, or cause to be made, any false or misleading claim or suggestion regarding: