3.18 educational content and the development of the cultural and entertainment industries Improvement in the capacity of educational institutions to improve their capacity for offering distance learning opportunities Auditing of all recognized training institutions that deliver certified ICT training programmes Strategic Objective 4 To encourage the business community, especially SMEs, to utilize ICTs for improving competitiveness and productivity at all levels ICT is a tool that can be used to improve efficiency, reduce costs, and improve productivity among other benefits to organizations. In Government it can be used to improve the efficiency and effectiveness of government processes and in society ICTs can be used to improve the quality of life of individual citizens. However, ICTs in and of themselves can be used to provide useful and meaningful employment for citizens. This is the case in informatics where the computers, along with other communication devices are the main tools of business. 4.1 4.2 4.3 4.4 4.5 Use e-business and e-commerce to contribute towards the development of small businesses and SMEs, which have an extremely important social function in job creation and economic growth Promote the participation of the local commercial community in international organizations, with the view of promoting the benefits of combining international trade with e-business Continuously align the local e-commerce scenarios with the corresponding dynamic global environment focusing primarily on issues related to consumer policy, alternative/online dispute resolution, authentication and taxation Strive to remove the legal, technical, operational and cost barriers for SMEs to apply e-business in the conduct of their export and import operations Set up a specialized support function within Government, aimed at supporting and encouraging local SMEs to take up e-business as an integral part of their operations and also to provide the necessary guidance to safeguard their rights and fulfill their obligations as 38