9 Information, Company Information, Land Record Information and so on. (22) Initially, it is important not to perform separately using different technologies by the departments in undertaking e-Government process across the country for public service delivery but to implement shared Applications by integrating and sharing among the tasks of similar nature. The use of shared Applications for the flow of information at ease among different government agencies can bring about better cooperation among different departments and quicker success in tasks. For example, National Government Portal, Citizen ID Management system, Document Management system, Civil Service Identity Management system, Human Resource Management System. (23) Some applications are intended to use in providing specific nature of services in a particular government department as Ministry Specific Applications. For example, Consumer Protection Platform, Custom Electronic Data Interchange, Crime and Criminal tracking Systems, Vehicle Registration Management System. (24) When e-government in operation, it is important for people being exposed to government services to be able to access all departments via a single gateway rather than entering gateways of every departments. In order to use e-Government service simply and easily, it should be intended to create integrated services in which systems of similar nature are integrated, allowing wider accessibility for general public. (For example, single window, National Web Portal) (25) For simple and fast public service delivery to people online, it is for respective ministry to create main communication channels. For example- e-Government Portal, Citizens Service Centre, Call Center, Mobile Gateways, Automated Teller Machines.

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