9
Information, Company Information, Land Record Information and so
on.
(22)
Initially, it is important not to perform separately using different
technologies by the departments in undertaking e-Government process
across the country for public service delivery but to implement shared
Applications by integrating and sharing among the tasks of similar
nature. The use of shared Applications for the flow of information at
ease among different government agencies can bring about better
cooperation among different departments and quicker success in tasks.
For example, National Government Portal, Citizen ID Management
system, Document Management system, Civil Service Identity
Management system, Human Resource Management System.
(23)
Some applications are intended to use in providing specific
nature of services in a particular government department as Ministry
Specific Applications. For example, Consumer Protection Platform,
Custom Electronic Data Interchange, Crime and Criminal tracking
Systems, Vehicle Registration Management System.
(24)
When e-government in operation, it is important for people being
exposed to government services to be able to access all departments via
a single gateway rather than entering gateways of every departments. In
order to use e-Government service simply and easily, it should be
intended to create integrated services in which systems of similar
nature are integrated, allowing wider accessibility for general public.
(For example, single window, National Web Portal)
(25)
For simple and fast public service delivery to people online, it is
for respective ministry to create main communication channels. For
example- e-Government Portal, Citizens Service Centre, Call Center,
Mobile Gateways, Automated Teller Machines.