6 DIGITAL GOVERNMENT 6.3 ACTIONS CITIZEN & BUSINESS-CENTRIC GOVERNMENT Government will expand its eco-system of easily accessible digital services and content. Customers will be provided with a seamless and integrated web experience across government websites, and on mobile technologies too. Online services will be more cost effective with wider benefits for customers. 26. Transacting with government Citizens and organisations will be able to transact securely with government using different channels. The take-up of online services will be encouraged by making them easy to use and available on mobile devices. These services will include online forms, ePayments and eInvoicing. 27. One-stop shop Citizens and businesses will benefit from a one-stop shop concept. They will be able to access services from their home or office, or through agents. Practices such as ‘one face to government’, ‘one-login’, ‘service-personalisation’ and ‘ask-only-once’ will be the driving force. 42