43 Agreement terms and tariff information A telecommunications operator has an obligation to draw up standard agreement terms for consumer agreements on communications services and to use them when entering into agreements with consumers. The agreements shall not include any terms or limitations unfair to the consumer. The terms of the agreement shall be worded in clear and understandable language. A telecommunications operator shall publish standard agreement terms and tariff information on communications services and ensure that they are easily available to users without charge. Section 108 Communications service agreement A communications service agreement between a telecommunications operator and a subscriber shall be made in writing. The agreement shall specify the name and contact information of the telecommunications operator. The agreement shall specify at least the following: 1) the validity date and duration of the agreement and a possible renewal procedure; 2) the nature and features of the services and the types of maintenance service provided; in Internet access services also the data transfer rate variation; 3) the delivery time of a communications service; 4) the procedure for giving notice to terminate the agreement and the reasons for termination; 5) the sanctions for any error or delay; 6) how the subscriber is informed of amendments to the agreement terms; 7) the subscriber’s and user’s rights if the agreement terms are amended; 8) pricing basis or applied tariffs; 9) the subscriber’s right to obtain information on the calculation of the bill; 10) the subscriber’s right to complain about a telecommunications bill; 11) the sanctions for neglect of payment; 12) the telecommunications operator’s right to terminate the provision of a service or to restrict the use of a service. 13) the spending limit referred to above in section 112(1) and consumer instructions on how to monitor the accumulation of costs on the bill; 14) whether the subscriber connection allows access to emergency services and whether caller location information is provided in an emergency situation; 15) information on any procedures put in place by the telecommunications operator to measure and shape telecommunications traffic so as to avoid network connection overload; 16) information on how the procedures referred to in subsection 15 could impact service quality; 17) types of customer services provided; 18) any restrictions imposed on the use of the terminal equipment supplied; 19) the subscriber’s and user’s options to choose whether or not to include his or her contact information in a telephone directory and the data the subscriber wishes to include; 20) payment methods offered and any differences in price due to payment method; 21) the type of action that might be taken by the telecommunications operator in reaction to information security threats; In addition, the agreement shall state the right of the consumer to refer a dispute on the agreement for the decision of the Consumer Complaint Board.