disabilities, elderly persons and persons with special social needs, derive maximum benefit from the
choice, price and quality of electronic communications;
(b) (amended and supplemented, SG No. 105/2011, effective 29.12.2011) preventing the distortion
or restriction of competition in the electronic communications sector, including in the transmission of
content;
(c) encouraging investment in infrastructure, and promoting innovation;
(d) (amended, SG No. 105/2011, effective 29.12.2011) encouraging efficient use and ensuring
effective management of scarce resources;
2. contribution to the development of the internal market for electronic communications by:
(a) removing possible obstacles to the implementation of electronic communications;
(b) encouraging the establishment and development of trans-European networks, the
interoperability of pan-European services, and end-to-end connectivity;
(c) (amended, SG No. 105/2011, effective 29.12.2011) ensuring, in similar circumstances,
non-discriminatory treatment of undertakings providing electronic communications networks and/or
services;
(d) (amended and supplemented, SG No. 105/2011, effective 29.12.2011) cooperating with the
national regulatory authorities of the Member States of the European Union, with the European
Commission and with the Body of European Regulators for Electronic Communications in a transparent
manner to ensure the development of consistent regulatory practice and the consistent application of the
regulatory framework of the European Union on electronic communications;
3. promotion of the interests of citizens by:
(a) ensuring all citizens access to universal service;
(b) ensuring a high level of protection for consumers in their dealings with suppliers, and in
particular by ensuring the availability of simple and inexpensive dispute resolution procedures;
(c) contributing to ensuring a high level of protection of personal data and privacy in the sphere of
electronic communications;
(d) creating conditions for the provision of clear information, including by setting requirements for
transparency of tariffs and of conditions for use of public electronic communications services;
(e) (supplemented, SG No. 105/2011, effective 29.12.2011) supporting the interests of specific
social groups, and in particular persons with disabilities, of elderly persons and persons with special
social needs;
(f) creating conditions to ensure the maintenance of the integrity and security of public electronic
communications networks;
(g) (new, SG No. 105/2011, effective 29.12.2011) respecting the fundamental rights and freedoms
of citizens, as guaranteed by the European Convention for the Protection of Human Rights and
Fundamental Freedoms and general principles of European Union law, to access to, and use of, services
and applications provided over electronic communications networks; measures to restrict the
fundamental rights and freedoms shall be admissible only under terms and according to a procedure
established by a law, with respect for the presumption of innocence and the right to privacy;
(h) (new, SG No. 105/2011, effective 29.12.2011) promote the ability of end-users to access and
distribute information or to run applications and services of their choice.
(2) The electronic communications management and regulatory authorities:
1. shall take all justified measures to attain the purposes covered under Paragraph (1) to an extent
and within time limits proportionate to the relevant purpose;
2. shall take the utmost account of the desirability of technological neutrality.
Article 5. Upon application of this Act, the state bodies shall respect the principles of legal status,
predictability, transparency, public openness, consultation, non-discrimination, proportionality,
technological neutrality in respect of networks upon provision of electronic communications services by
the undertakings, and possible minimization of regulatory intervention.