iv List of Acronyms List of Acronyms AG - Attorney General BKB - Brand Kenya Board BPO - Business Process Outsourcing CAK - Communication Authority of Kenya CBK - Central Bank of Kenya CIC - Constitution, Implementation Commission DDI - Diaspora Direct Investment DI - Department of Information DPC - Department of Public Communications EAC - East African Community EACO - East African Communication Organisation FDI - Foreign Direct Investment GDC - Government Data Centre GDP - Gross Domestic Product GOK - Government of Kenya IBM - International Business Machines ICT - Information, Communication and Technology ICTA - Information, Communication and Technology Authority IPRS - Integrated Population Registration System ITES - IT Enabled Services KBC - Kenya Broadcasting Corporation KCAA - Kenya Civil Aviation Authority Ke- Cirt/CC - Kenya Computer Incident Team Coordination Centre KIE - Kenya Institute of Education KIMC - Kenya Institute of Mass Communication KISE - Kenya Institute of Special Education KNA - Kenya News Agency KNBS - Kenya National Bureau of Statistics KOTDA - Konza Technopolis Development Authority KPI - Key Performance Indicator KPLC - Kenya Power and Lighting Company