The 2014 Ebola outbreak disrupted the government’s progress in the ICT sector. While technology is moving on to cloud computing, artificial intelligence, and the internet of things, many government IT practitioners are stuck in the "old" IT practices of repairing hardware, installing software, and laying cables. While the focus should be on services, the government has a lot of repairers, network engineers, and in some cases systems engineers, but few MIS, project designers, and implementers. Digital Liberia identified this gap early on. In response, the project developed frameworks in change management, communication, project management, and MIS, providing formal and informal training to government IT practitioners on how to design an IT project, build a business case, and execute it. The project provided intensive training to government IT professionals on enterprise architecture, ICT for development, and IT service management, among others, to build their capacity to fulfil the CIO role in their MACs. Expected Result 2: Strengthened implementation of prioritized systems reforms in targeted MACs. Deploying a Centralized IT Service Desk. Digital Liberia supported CSA, MOE and Ministry of Gender, Children and Social Protection to roll out the government’s open-source shared-service help desk system (osTicket) to centrally manage, organize and archive support requests and responses leading to better customer support. The system is hosted on the local cloud server at Libtelco. SNAPSHOT LOCAL OWNERSHIP AND TECHNOLOGICAL INNOVATION BRING CHANGE TO LIBERIA Using asset management technology to reduce costs and improve transparency. The Liberian government is making better use of scarce resources and improving transparency through the use of technology to manage its physical assets. USAID’s Digital Liberia project supported Liberia’s General Services Agency (GSA) to identify software that could serve as a government-wide system for asset tracking and management, communicate the benefits of such a system, and, most importantly, empower Liberian government agencies to implement it. Czegarr Joseph, Fixed Assets Supervisor, Liberia Revenue Authority and Ransford Mensah, Digital Liberia Change Management Advisor, discussing the benefits of the AMIS. “When there is a transition period, a lot of government assets are destroyed, people take them away without any accountability. But with this system, I can tell you and show you at that point in time, what was the status of the asset.” - Joseph Czegarr, Fixed Assets Supervisor, LRA The Liberia Revenue Authority (LRA) successfully deployed the Asset Management Information System (AMIS). AMIS stores and organizes information on when an asset was purchased, at what price, what its estimated lifespan is, its current depreciation stage, and maintenance. The LRA uses the system to monitor stock items, tag assets to users, conduct audits, and generate asset records history. Prior to the introduction of the AMIS, the LRA used Excel spreadsheets that were incomplete and inadequate for decision making. Prior to the AMIS, LRA records listed 1500 items. With adoption of the new system, it now shows information for over 3000 assets. Other ministries have taken note of AMIS. The Ministry of Finance and Development Planning, Ministry of Education, and the Public Procurement and Concessions Commission have declared their intention to adopt the system. DIGITAL LIBERIA FINAL REPORT | 10