Performance Indicators (Indicator No. and Title) FY 2017 Baseline Life of Project Target FY 2017 Achieved FY 2018 Achieved FY 2019 Achieved FY 2020 Achieved Life of Project Achieved # of e-Initiatives implementations guided by the Change Management Plan 0 16 7 8 12 N/A 27 (Cumulative) IR/ER 3: Improved availability of timely, accurate and transparent information to support better decisions and resource management Sub IR/ER 3.1: MACs are undertaking and progressing ICT Initiatives to improve timely, accurate and transparent information # of e-Initiatives progressing 3.1.1 0 16 6 9 12 N/A 37 (Cumulative) # of MACs implementing e-Initiatives 3.1.2 0 8 3 5 5 N/A 13 (Cumulative) # of e-Initiatives meeting their objectives 3.1.3 0 16 6 9 12 N/A 27 (Cumulative) # of e-Initiatives completed 3.14 0 10 0 13 7 N/A 20 (Cumulative) Mobile Money Component IR/ER 1: Offer MM Salary payments to Civil servants at additional ministries Sub IR/ER 1.1: Evidence of progress with new MACs adopting MM and employees that have initiated a phased roll-out of a mobile money payment option for at least one work stream Number of new MACs adopting Mobile 1.1.1 0 6 0 0 13 NA 13 Money 1.1.2 Number of Mobile Money salary enrollments 0 300 0 0 1124 NA 112 1.1.3 Number of Mobile Money salary payments 0 300 0 0 520 NA 520 Sub IR/ER 1.2: Development of communication plan for CSA and CAG/MFDP to communicate the benefits and modalities of MM to MAC leadership Number of MFDP Mobile Money Staff trained 1.2.1 on Mobile Money salary payment benefits 0 60 0 0 65 NA 65 and modalities. Number of MACs trained by CSA/MFDP 1.2.2 0 6 0 0 19 NA 19 Mobile Money unit Number of MACs supported by CSA/MFDP 1.2.3 Mobile Money unit that have accepted Mobile 0 6 0 0 19 NA 19 Money Communication Plan Sub IR/ER 1.3: Development of an institutional coordination mechanism established between CSA and additional MACs for enabling mobile money-based payment streams. Number of coordination meetings with CSA 1.3.1 0 10 0 0 23 NA 23 and MFDP and additional MACs IR/ER 2: Civil Service Agency technical assistance Sub IR/ER 2.1: Integration of Digital Pay slip to MM payments Number of employees receiving digital pay 2.1.1 0 300 0 0 0 NA 0 slips Sub IR/ER 2.2: The Help Desk function is scalable to meet the needs of increased demand for MM payments. Number of MACS that the Help Desk 2.2.1 0 8 0 0 9 NA 9 supports Sub IR/ER 2.3: The Help Desk is operating on a reliable digital platform that provides collection and recording, transmitting, reconciling and validating MM payroll data Number of tickets logged (complaints 2.3.1 0 300 0 0 308 NA 308 received) 2.3.2 Number of tickets resolved 0 300 0 0 292 NA 292 2.3.3 Average time (mm/hh) to respond to ticket 72 24 0 0 48 NA 48 IR/ER 3: Ecosystem work to be coordinated at a central level 2.2.1 DIGITAL LIBERIA FINAL REPORT | 29