payment from MACs. IFMIS can therefore no longer function on GovNet. Negotiations are underway to find a sustainable solution to this challenge. Expected Result 3: Development of Concept of Operations Prior to the Digital Liberia project, the Liberian government did not have an institutional framework governing connectivity in MACs. To address this shortcoming, Digital Liberia developed a Concept of Operations to outline the steps and procedures for provisioning and procuring government internet service across ministries, agencies, and commissions. The guidelines help ensure that the government’s IT staff have adequately assessed their requirements, including all necessary information in the statement of requirements for procurement, and understand how to monitor the performance of the ISP. Digital Liberia finalized the concept in FY 2018, incorporating the Public Procurement and Concessions Commission’s revisions to internet procurement procedures. Responding to feedback that the title “Concept of Operations” was not frequently used in the Liberian context, Digital Liberia changed the title of the document to Guidelines for Internet Connectivity for IT Professionals. Digital Liberia trained IT staff from 46 ministries, agencies, and commissions on how to use the guidelines, which are now available on the e-Liberia website and PPCC website for use by IT professionals in the government. Expected Result 4: Develop SOPs, tender templates, provisioning guidelines, etc. Liberia’s PPCC is responsible for ensuring compliance with the Public Procurement and Concessions Act and issuance of any regulations, establishment, and modification of procurement structures, processes, and procedures. Procurement of specialized goods, works, and services such as internet often have separate standard bidding documents to provide additional details, guidelines, and standards that are tailored to the procurement type. The general PPCC standard bidding documents did not address the needs of internet procurement, which was particularly concerning given that some ministries, agencies, and commissions were procuring internet from the government ISP with no competition, through a singular aggregated procurement issued by the Ministry of Posts and Telecommunications and paid through a centralized payment. PPCC staff had the skills required to ensure government ownership of the tools before Digital Liberia involvement. What they lacked, however, was the ability to draft standard bidding documents and an understanding of how to ensure service quality and adherence to payment procedures. Digital Liberia helped fill this gap by supporting PPCC to develop internet procurement guidelines, standard bidding documents for internet procurement, an Internet Procurement Evaluation Report, and a frequently asked questions brochure (see Exhibit 2). PPCC commissioners gave final approval of procedures in FY 2018. Additionally, Digital Liberia established the framework for a reserve price from the government ISP to ensure value for money. The framework was necessary as the government ISP has a monopoly for the provision of internet. The reserve price ensures that the prices charged to government are reasonable and fair. Because documents were jointly created in work sessions with key PPCC staff, they understood the documents enough to roll them out to ministries, agencies, and commissions themselves. All documents are available on the PPCC website as common user items. EXHIBIT 2. EXPECTED RESULT 4 DELIVERABLES Document Guidelines for Procurement of Internet Purpose Established pricing protections which ensure that charges for services are within the range identified on an annual basis through the PPCC market review of common goods and services procured by the Government of Liberia and posted on their website. Guidelines include the possibility of the government securing pre-negotiated rates with Libtelco on behalf of all entities. These procedures would not modify the process of each entity requesting Libtelco’s provisioning of services based on their institutional requirements in the Statement of Requirements. DIGITAL LIBERIA FINAL REPORT | 18