KINGDOM OF BAHRAIN eGOVERNMENT STRATEGY 2016 eGOVERNMENT Key performance indicators Each strategic objective is broken down into a set of Key Performance Indicators (KPI) with a projected target realisation period for each. Below are the KPIs for key objectives to be achieved by 2014 Objective KPI Framework Dimension eGov program awareness increased to 90% E 50% of government entities interacting with clients on a weekly basis through social networks (twitter, facebook page, blog, etc.) E Increased Partnerships and Private Sector ICT Readiness 2 new eGov partnerships in place E 2 new initiatives triggered annually from international partnerships E Improved National eLiteracy and Government IT Skills 150 Government employees trained on eGov specialised disciplines annually R 5000 nationals trained on IT / eGov foundational topics annually R Heightened Protection of Information and User Rights Information and privacy protection policies implemented at 10 Government entities R National authentication framework fully implemented R 2 Government-wide systems implemented R 3 eGov related toolkits developed R 1 Consolidated services factbook in place U All Government services information available online U 40 eServices deployed annually U 10 new mobile apps developed for top three mobile application stores annually U 3 eGov channels significantly upgraded and integrated U 10% of all transaction services (payment and two way interaction) to have an uptake of 100% U All transaction services (payment and two way interaction) to have a growth of at least 10% in uptake on an annual basis U 20 additional services delivered through the National Contact Centre annually U Customer satisfaction index levels maintained over 80% E 3 eGov related projects seed funded at BHD20,000 per project annually E 5 Apps developed based on open data U Increased Society Participation and Engagement Higher Performing, Collaborative, Integrated, and Efficient Government Comprehensive and Effectively Managed Quality Service Offering Enhanced eGov Channels and User Experience with Increased Service Uptake Greater Innovation and Entrepreneurship KPIs for Key Objectives Presented Across the ERU Framework Dimensions 14