KINGDOM OF BAHRAIN eGOVERNMENT STRATEGY 2016 Comprehensive eGOVERNMENT modernisation FRAMEWORK ICT Environment Regulatory Environment Social Engagement Political Endorsement ENVIRONMENT – E READINESS – R Processes Technology Direct Usage Experience ENTITY ... ENTITY 4 Service Channels ENTITY 2 ENTITY 1 Service Portfolio Governance USAGE – U ENTITY N People SERVICE-SPECIFIC Government Collaboration ENTITY 3 CROSS CUTTING To deliver against the new eGov vision and to achieve the key objectives set, a comprehensive EnvironmentReadiness-Usage (ERU) framework has been used which provides a holistic approach to eGov modernisation. Environment-Readiness-Usage Framework figure 6 Environment addresses many country-wide factors like ICT and regulatory environments, Government collaboration and social engagement to help drive customer service-oriented, efficient and effective Government. Readiness addresses Government capabilities through its people, processes, governance and technology to deliver solid infrastructure. Usage addresses not only customer-focused services but also interaction channels for better user experience. As part of developing the strategy, and to ensure its comprehensiveness, a detailed analysis of the current situation was conducted leveraging a number of information sources, including workshops attended by 27 entities, over 30 face-to-face interviews with key individuals, 4 focus group sessions, and 32 entity surveys. International eGov and ICT trends relevant to the Kingdom were also taken into consideration. To identify internationally recognised best practices, 18 countries were benchmarked across the ERU framework. International eGov and ICT reports and trends were also researched. Out of an identified long list of best practices and trends, 9 latest eGov and 11 latest ICT trends were taken into consideration in developing the new eGov strategy. 12