KINGDOM OF BAHRAIN
eGOVERNMENT STRATEGY 2016
eGOVERNMENT AUTHORITY REFINED
OPERATING MODEL
To support the rollout of the new eGov strategy, the
target operating model for eGA, has also been refined
via a framework of 6 clear dimensions, addressing
operational scope, people, processes, governance,
performance management, and technology.
OPERATIONAL
SCOPE
SERVICE
OFFERING
MANDATE
DELIVERY
MODEL
PEOPLE
PROCESSES
GOVERNANCE
PERFORMANCE
MANAGEMENT
TECHNOLOGY
ORGANISATIONAL
STRUCTURE
BUSINESS
INTERACTION
MODEL
PERFORMANCE
MANAGEMENT
FRAMEWORK
ARCHITECTURE
STANDARDS
ROLES AND
RESPONSIBILITIES
PROJECT
MANAGEMENT
OFFICE
DECISION RIGHTS
KEY
PERFORMANCE
INDICATORS
APPLICATIONS
CAPABILITIES
SUPPORT
CONTROL/AUDIT
FRAMEWORK
PERFORMANCE
REPORTING
MECHANISM
INFRASTRUCTURE
eGovernment Authority’s Operating Model Framework
figure 7
eGOVERNMENT AUTHORITY’S
STRATEGIC DIRECTION
To support the eGov program going forward, eGA will play four main roles:
it will be the eGov strategist, the IT policy and standard setter, the service
transformation facilitator and the strategic incubator. In that respect, and over
the next few years, eGA will start enabling entities to gradually take on the
responsibility for more and more eService transformation.
eGOV STRATEGY DEFINITION AND MANAGEMENT
eGOV AND IT POLICY AND STANDARDS SETTING AND MONITORING
•
•
•
•
• Set and refine eGov & IT related policies and standards
• Educate concerned entities on eGov & IT related policies
and standards
• Monitor and report adherence to eGov & IT related policies
and standards to the SCICT
Develop and refresh the eGov strategy
Drive the eGov Programme and coordinate all its related efforts
Monitor the progress of eGov programme implementation
Communicate eGov programme goals and progress and
ensure awareness and usage uptake of eServices
• Be informed of Government entities IT programmes
and budgets
eGA
eSERVICE TRANSFORMATION FACILITATION
STRATEGIC INCUBATION
• On behalf of other entities, design and drive the
implementation and operation of key foundational eGov
components/services until they mature and can be completely
transferred to such entity
• Setup and manage an innovation fund to solicit innovative
eGov related solutions from the market
• Set the agenda for the deployment of Government eServices
• Oversee and drive implementation of high priority eServices
as per prioritised master plan and in coordination with entities
• Drive revenue generation through eGov
• Develop a service transformation toolkit to enable entities to transform
their eServices on their own or with the help of a third party
Future Main Roles of eGovernment
Authority
figure
12
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