KINGDOM OF BAHRAIN eGOVERNMENT STRATEGY 2016 eGov services will proactively cater to the needs of customers and businesses to enable a better life. All services will be consistently defined, named and managed through an online services factbook. It is planned that 40 new eServices will be deployed annually, and all government service information will be made available online, with a view to ensuring an annual growth in uptake of online transaction based services by 10%. The Kingdom will enhance user experience through best-in-class eGov access channels to effectively steer and improve customers’ service usage. By 2014, 3 eGov channels will be significantly upgraded by way of facilitating usage and adding features to enhance the customer experience. Through these channels, 10% of all transaction based services will have an uptake of 100%. Ten new Government mobile apps (for the top three mobile application stores) will be launched annually, ensuring that an array of Government services are available to individuals at all times. The customer service experience will be a constant focus, driven by a tiered award programme for Government entities. BIRTH EDUCATION FAMILY RETIREMENT BUSINESS Automatic health record is generated at birth Location-based services allow parents to locate closest available vaccination/health professionals for their children Education databases with interactive digital content are the norm Pupils can access online classes anytime, anywhere Mobile applications proactively notify household owners of due electricity & water bill Environmental awareness services educate about green living Citizens can access and manage their retirement and pension funds online Death certificates trigger the issuance of a widow certificate Bussinesses can access a Bahraini comprehensive virtual job market Round-the-clock call center service experts offering advice on business operations eGovernment Services Examples Through all Stages of Life figure 11 17