KINGDOM OF BAHRAIN eGOVERNMENT STRATEGY 2016 Solid eGOVERNMENT Action Plan To bridge the gap between the current and target states, more than 90 projects across Environment, Readiness, and Usage dimensions have been designed providing clear and measurable benefits. A sample of them, outlined below, shows the breadth of the areas being addressed. Some of these projects are being kicked off in 2012 and 2013 while others are set to launch in 2014 and many continue through 2016. ENVIRONMENT • National Broadband Agenda • Business ICT Adoption Strategy • Society Engagement Campaign* • Return on eGov Investment (ReGI) Analysis • eLiteracy Campaign • eGov Innovation Programme • eParticipation Programme* • Public-Private Partnership Strategy • ICT Education Strategy • eLaws and eRegulation Update* • Gov Leadership Engagement Plan • International Partnership Programme • Knowledge Management • Entity IT Strategy • IT Shared Service Rationalisation • Government Cloud Computing Strategy • eGov Capabilities Management Programme • Legal Case Management • National Data Center Consolidation • eGov Performance Management • eProcurement* • Government Data Network Expansion • Next Generation Mobile Platform READINESS • eGov Change Management Programme • Customer Relationship Management (CRM) • ID & Access Management* • eGov Policies & Standards* • Special Data Infrastructure (SDI) • Business Continuity Programme • IT Planning & Management Toolkit Consolidation • Location-Based Services Platform • Smart PMO Toolkit • Document & Record Management* • Internet of Things Strategy • Service Transformation Toolkit • eGov Interoperability Framework • National ePayment Platform* • ERP Consolidation • Information Security Programme • Open Data Platform • Green IT Strategy • eGov Portal Enhancement* • Service Kiosk Enhancement* • Customer Service Quality • Static Information Services • Mobile Channel Enhancement • Government Service Centres Certification Programme • Entity eServices Charters* • Contact Centre Enhancement* • Multi-Channel Management USAGE • Service Portfolio Management* eGovernment Projects Classified Across the ERU Framework For each of these projects, a project charter has been developed giving an overview of the project as well as an implementation timeline. The owner and involved stakeholders have been identified for each project and the objectives and benefits set, deliverables and dependencies defined and costs for eGA and other stakeholders estimated from a capital and operational expenditure perspective. The required time duration has been identified for multiple work steps along 5 main phases: strategic articulation, procurement, design, implementation and operations. figure 15 Finally, a roadmap has been created, identifying an overall timeline to implement all projects between 2012 and 2016. This roadmap will be revised on a yearly basis to ensure it is up to date and reflects the latest and greatest achievements as well as the most up to date eGov plans in the Kingdom of Bahrain. * Projects are being kicked off in 2012 and 2013. 13