Specific Objectives Strategies/ Actions Deliverables/ Outputs Lead Implementing Agency and Support Time Frame Key Performance Indicators Possible Funding Sources and Mechanisms 3.4.2.7 Develop a Cybersecurity Governance Framework for defining roles and responsibilities of all stakeholders in the cybersecurity ecosystem as well as describe SOPs and code of conduct in responding to incidents Cybersecurity Governance Framework that roles and responsibilities of all stakeholders in the cybersecurity ecosystem as well as describe SOPs and code of conduct in responding to incidents Ministry of ICT Within 6 months and continuous Extent effectiveness responding incidents nationwide of in to MACRA/Malawi CERT 3.4.2.8 Establish a call center/help line for reporting incidents or seeking assistance with incidents National Cyber Security Call Center/Help Line MACRA/Malawi CERT Within 6 months and continuous Number of calls to help line or call center MACRA/Malawi CERT 3.4.2.9 Develop and implement cybersecurity incident simulation scenarios and programs that can be used during the national exercises Cybersecurity incident simulation scenarios and programs MACRA/Malawi CERT overview of the state of cybersecurity across nation MACRA/Malawi CERT Extent of incidents addressed through call line Within 6 months and continuous Usage of cybersecurity incident simulation scenarios and programs during national exercises MACRA/Malawi CERT Page | 38