9) maintenance services offered to the consumer by the communications undertaking, including types of maintenance services, and support service offered to the consumer as well as the manner of ordering these services; 10) the means by which up-to-date information on all applicable tariffs and maintenance charges may be obtained; 11) information on the duration of the contract for bundled services as well as renewal and termination of the contract and the conditions of termination of the bundle or of elements thereof; 12) the personal data to be provided before the provision of the service or collected during the provision of the service; 13) the terms and conditions of a product or communications service intended for people with special needs and the possibility to receive relevant information; 14) the procedures for the resolution of national and cross-border disputes; 15) the procedure for asking for a consent if a communications undertaking wishes to offer public access through the radio local-area network in the possession of an end-user. (4) In addition to the information provided in subsections 2 and 3 of this section, the providers of number-based interpersonal communications services submit the following as pre-contractual information: 1) where the service provider does not provide in the communications network an opportunity to establish an emergency connection to the emergency number 112 or access to caller location information, explicit exclusion of such opportunity; 2) the conditions for disclosure of information on the end-user pursuant to §§ 102–107, 1111, 112 and 113 of this Act, including the procedure for obtaining the consent of the end-user for disclosure, transmission or other processing of information concerning the end-user, and the conditions for refusal to grant it; 3) the procedure for payment of compensation in the event of breach of the requirements specified in subsections 1–8 of § 89 of this Act. (5) In addition to the information provided in subsections 2 and 3 of this section, the providers of internet access service submit the following as pre-contractual information: 1) the procedure for payment of compensation in the event of breach of the requirement specified in subsection 9 of § 89 of this Act; 2) information in accordance with Article 4(1) of Regulation (EU) 2015/2120 of the European Parliament and of the Council laying down measures concerning open internet access and amending Directive 2002/22/ EC on universal service and users' rights relating to electronic communications networks and services and Regulation (EU) No 531/2012 on roaming on public mobile communications networks within the Union (OJ L 310, 26.11.2015, p. 1–18). (6) The information specified in subsections 2–5 of this section is submitted, upon request, in a format suitable for people with special needs. (7) The concise summary of a contract specified in subsection 1 of this section must contain at least the following information: 1) the name, address and other contact details of the communications undertaking; 2) a description of the communications service and possibilities to use other related services; 3) the price package, charges for services, a discount if it exists and the procedure for settlement of accounts; 4) the duration and conditions of termination of the contract, including any fees due on early termination of the contract and fees related to extension of the contract, where appropriate; 5) the terms and conditions of the service intended for people with special needs; 6) upon provision of the internet access service, the summary of information specified in points (d) and (e) of Article 4(1) of Regulation (EU) 2015/2120 of the European Parliament and of the Council. (8) The pre-contractual information and the concise summary of the contract specified in subsection 1 of this section become integral parts of the contract upon entry into the contract and can be amended only if explicitly agreed by the parties. (9) The information provided in subsections 1–7 of this section is also submitted to end-users who are micro or small undertakings and to non-profit associations unless they have waived it. [RT I, 15.12.2021, 1 – entry into force 01.02.2022, subsection 6 is applied as of 28 June 2025] § 96. Mandatory terms and conditions of communications services contract (1) In addition to the terms and conditions specified in § 951of this Act, a communications services contract must set out: 1) the location of the communications network termination point, except where connection to the communications network is based on the use of radio frequencies; 2) the time of and conditions for connection to the communications network. (2) A provider of internet access service or interpersonal communications service is required to make available to the public on its website or in the absence thereof, in any other reasonable manner, the terms and conditions specified in clause 1 of subsection 1 of section 48 of the Law of Obligations Act and in clauses 2–6 of subsection 2, clauses 3, 9, 13 and 14 of subsection 3, clauses 1 and 2 of subsection 4 and clause 2 of subsection 7 of § 951of this Act, the terms and conditions specified in clause 2 of subsection 1 of this section and other Page 56 / 89 Electronic Communications Act