36 (85) In dealing with e-Government process, instead of visiting every door/gateway of government’s departments, it is important to create opportunities for people to visit a single window/gateway, in which all departments can be accessed. Therefore, the website and online services implemented by respective government agencies in Myanmar should be integrated into a single system such as single portal or single window, which can provide easy and efficient public services for general public. Thereby, it can be transformed from conventional department-centered service system into user-centered system. For example ; Myanmar National Web Portal Project, being implemented by Ministry of Transport and Communications, the project integrating websites and online services provided online by government’s departments. (3.1.7) Challenges (86) For easy and quick delivery of public services towards people online, it is intended to build e-Government Portal, in which respective ministries’ channels such as Citizens Service Centre, Call Center, Interactive Voice Response Systems (IVRs), Self-Help Kiosks, Mobile Gateways Automated Teller Machines (ATM) and departments’ services are integrated in the single place. Thereby, citizens can have access to services via these channels. In doing so, initially the government departments have to define and follow specific policies, open-integration standards, APIs standards and so on.