(vi) Advertising Truthfully; and accordingly not misleading customers as to the nature, quality or purposes of goods or services sold through the business. (vii) Dealing Fairly and Openly with Customers, and accordingly trading and settling with customers in an honest transparent manner which has regard to the reputation of Grenada as an international business centre. (viii) Settling Complaints and Disputes Quickly and Fairly, and accordingly establishing convenient methods of receiving and dealing with complaints and for the swift, convenient and fair settlement of disputes. 37 A STRATEGY AND ACTION PLAN FOR GRENADA Anurag Sinha