Bhutan e-Government Master Plan 2.2 Key Findings Clarity of Desired Outcomes and Goals Through the articulation development of the strategies and vision desired outcomes can Bhutan statement, desired in the ICT Roadmap, outcomes Roadmap need and to be there goals. is a clear However, better aligned the to these and goals, and re-validated. Whole-of-Government More the initiatives of be done Initiatives with regard to Whole-of-Government initiatives, be it data, infrastructure or application systems. In terms of data, the RGoB and land. business In other and does not have data hubs for its people, words, there is no single source of truth land data and there is a lack of data sharing businesses for its people, across the various government organisations. In the area of infrastructure and applications, infrastructure, namely server management all Ministries run their own and email, and this is putting a strain to the ICT professionals in the Ministries in terms of technical support. also have their own ICT Ministries HR, Finance and Procurement systems which are governed under a set of specific common regulations. Ministries’ server rooms can be consolidated into a Government Data Centre and their messaging messaging economy (email) infrastructure infrastructure. of scale, By security, doing more can so, be there optimal migrated is less storage to a _ centralized duplication management of work, and better performance/service level. Government-wide Procurement can shared application be developed systems such so all Ministries can make HR, Finance use of such and shared systems to perform their business operations. Citizen Engagement Most Governments countries. around the world are striving towards active citizenry in their They are looking at various means of reaching out to them, informing them and engaging them in policy making. The RGoB has yet to leverage on ICT extensively to engage citizens and businesses and could consider implementing initiatives such as policy consultation engaging the citizens and businesses. portal and use of social media to start