7th August, 2020 THE KENYA GAZETTE operate and understand at scale. Precisely because the skills required are new, there is a shortage. Our training and manpower development infrastructure needs to become responsive to these needs. Incoherent Approaches: Different aspects of the new economy and technological landscape are managed, regulated and overseen by different government ministries, departments and agencies, with different approaches, understandings, focus areas and concerns. As the environment converges towards a consistent, coherent data-centric approach (informatisation), everything from finance, health, agriculture, work and speech, the approach of government to regulation, almost by definition, becomes Incoherent and inconsistent. This policy and subsequent subsidiary policy will seek to create a uniform approach to the new data centric landscape, establishing basic principles and rules. Capacity Development: As economic, interaction and transactional velocity increases, and the geographic reach, transnational flow of data and information increases, the capacity of government to monitor, proactively manage and control outcomes may reduce, unless the capacity is developed right now. Kenyan technical manpower will be among the best in the world and globally competitive in terms of quality, skills and numbers. Kenya will develop a network of world-class technical training institutions producing the highest quality manpower to support the achievement of Vision 2030. Every Kenyan will be computer literate and able to profitably engage in the digital economy and earn a good living. The government will: ICT subjects in the curriculum at all levels of 2. Develop and deploy a nationwide e-Education system that supports schools, higher education/training facilities across the country by interconnecting them with each other and with relevant knowledge centres, providing curriculum integration while also generating information to better shape policies, strategic plans and tactical decisions for developing education and vocational training in Kenya. 3. Create an environment that is conducive to the return of skilled Kenyans from the diaspora to participate in the economy. 4. Expand and improve adult-education, life-long learning and both general and digital literacy programmes, notably for retraining and reskilling the existing workforce. Making the use of ICT part of everyday life without excluding those that need skills development. 5. Incentivise industry with ICT specialisation to conduct their own training programmes and to contribute to institutional training programmes. 6. Establish educational networks for sharing educational resources and promoting e-learning at all levels including distance education, virtual institutions, and integrate it with other existing resources. 7. Facilitate Public Private Partnerships to mobilise resources in order to support e-learning initiatives. 8. Require skills national resources. domiciliation class researchers In order products and services. in projects performed by non- 9. Encourage close collaboration between industry and academia and the exchange of personnel, lecturers should get business and operational experience, and industry should provide internships. 10. Encourage the establishment of ICT Centres of Excellence to promote capacity building and innovation as stipulated in the National ICT Master Plan. 11.Government will provide and support online ICT training for decision makers, community and civil society leaders as well as private and public sector executives. 12. Create opportunities and providing assistance for the disadvantaged; people with special needs, women and the youth to acquire ICT skills through e-inclusion and e-accessibility activities and programmes; and 13. Encourage universities to establish postdoctoral research fellow positions on contractual and attractive terms in order to attract world- to have global competitiveness of ICT 6.4 Public Service Delivery 6.4.1 E-Services/Government Government ICT is vital for the delivery of efficient, cost-effective public services, which are responsive to the needs of citizens and businesses. We want government ICT to be open: open to the people and organisations that use our services; and open to any provider — regardless of size. Government will ensure that: 1. Kenyans increasingly appreciate, prefer and use online public services. 2. 3. time. Itis affordable and safe to use an online public service. Online public services work efficiently and effectively all the 4. All citizen-facing available online. 6.3.4 Human Resource Development 1. Integrate education. 3079 government functions are automated and 5. Encourage ICT infrastructure deployment across the country by leveraging on wireless broadband technologies to facilitate eservices to allow for categorisation of systems and data by sensitivity and business impact. 6. There is free public Wi-Fi Internet access built around digital primary and secondary schools, Community Innovation Hubs and public spaces. 7. Kenya gains global recognition for innovation and quality in public service delivery. Public services for the Kenyan people will be SUPER: Universal, Painless, Effective and Right. Seamless, Seamless: means that every service should fit seamlessly into the everyday work and leisure activities of citizens. It should be accessible through the devices that Kenyans own and use, or in nearby, convenient locations. Every service is a one-stop service. All charges and taxes associated with any transaction or service are included in the fee and clearly indicated on the mandatory service transaction record (receipt.) Seamless services are available 24 hours a day, 7 days a week. Universal means all citizens are: 1. Registered and provided with a single, secure online identity and access code that enables them to access public services. 2. Clearly informed about the public services available to them and equipped with the skills to access and use them. Painless: means that the service is affordable. It is pleasant to use. It is secure from financial losses, identity or corruption of private information. The processes accessing the service and the result are transparent understand. friendly and theft or theft involved in and easy to Effective: means that the service achieves the purpose for which it was designed. Ultimately, public services are designed to ensure that Kenyans achieve the aspirations enshrined in the Constitution and Vision 2030. In the case of Information and Communication Technology it is the goal of the government that the technology is demystified, woven into the fabric of the lives of Kenyans, and that all Kenyan get the opportunity to appreciate, use and innovate with the technology. An effective service is delivered in a timely fashion and does not delay the citizen from doing his or her work or achieving results. Right: meaning that every service transaction is free of graft, correctly executed in line with regulations, permanently captured and auditable, and will form part of an aggregated record which will be available for public scrutiny. The goal of the Information and Communication Technology policy for public services is to enable this high standard of public service delivery to be achieved. 6.4.2 Postal and Courier Services An effective postal and courier system is key to the development of e-commerce and the digital economy. The Government recognises that all citizens have a right to access basic postal services and will ensure that the country has a vibrant and efficient postal and courier sector across physical, electronic and financial platforms. This will be achieved by, ensuring that postal operators provide affordable, equitable and efficient universal service.