2005, No.20 Telecommunications Act 2005 147 70. Public Disaster and State of Emergency-(1) In case of a public disaster or state of emergency, service providers shall comply with any directions issued by the Commissioner of Police and/or the Chief Executive Officer of the Ministry responsible for disaster co-ordination to respond to or alleviate problems faced by the public or the Government related to such disaster or emergency. (2) Service providers may apply to the Regulator for compensation or other assistance with the demonstrated costs of complying with subsection (1), but not for loss of revenues during any period of service suspension. The Regulator shall consider any such application in accordance with this Act and other applicable laws of Samoa, and may make an order regarding the recovery of such costs. (3) For the purposes of subsection (1), the Commissioner of Police and/or the Chief Executive Officer of the Ministry responsible for disaster co-ordination may determine that any event or matter is a public disaster. PART XIV DISPUTES, OFFENCES AND ENFORCEMENT 71. Service Provider Disputes-(1) Where service providers have been unable to agree on the resolution of a matter that is related to the Regulator‟s powers under this Act or other laws of Samoa, then following reasonable efforts to reach an amicable settlement, one or more service providers may apply to the Regulator for assistance in resolving the dispute. (2) In response to any referral under subsection (1), the Regulator may: (a) assign a member of the Regulator‟s staff or consultant to attempt to mediate the dispute; (b) refer the dispute to the Supreme or District Court; or (c) issue an order to resolve the dispute. 72. Customer Disputes-(1) Where a customer, other than a service provider that the parties have been unable to resolve among themselves, by means of the service provider‟s customer complaint process or otherwise, including any process approved