GLOSSARY OF TERMS Broadcasting: any communication or transmission of any message or signal to the public by means of any electronic gadgets. e-Government Service: public service provided electronically by a Ministry or Government department, local authority, or body established by or under any law or controlled or funded by the Government. ICT: (Information and Communications Technology) the technologies including computers, telecommunication, audio-visual systems, and postal systems that enable the collection, processing, transportation and delivery of information and communication services to users. Information Society: social, business and educational environment where individuals and organisations communicate and access the world’s commercial, educational and entertainment resources over a universal network linking them together. Internet: an interconnected system of networks that connects computers via the Transmission Control Protocol Internet Protocol (TCP/IP) and includes future versions thereof. Local Content: information that emphasize the culture and language diversity of Malawi and are produced by or under Malawians’ control. Knowledge-based Economy: Is an economy which embraces development and utilisation of ICT in its socio-economic development activities. Operator: a person or organisation that operates ICT facilities and/or services of telecommunications, broadcasting, IT applications, or postal services. Regulation: the process of ensuring that public utilities operate in accordance with legal rules. These rules may govern the offering of service by an operator and includes practices, classification and definitions. v