more resources into the development and use of ICT in order to be more efficient and effective in their operations. Malawi, as one of the developing economies in the world, has over the years faced a number of socio-economic challenges which are associated, among other things, with inadequate communication infrastructure, very low utilization of ICTs and lack of information. Major reforms in the ICT sector started in the 1990s through separation and commercialization of the then incumbent Telecom operator and Post Office into Malawi Telecom Limited (MTL) and Malawi Postal Corporation (MPC), respectively. These reforms were supported by the Communications Sector Policy and the Communications Act of 1998. In addition, through the Act, the Malawi Communications Regulatory Authority (MACRA) was established. However, with passage of time, the 1998 Communications Sector Policy has been overtaken by the significant developments in ICT. The Millennium Development Goals (MDG) report of 2011 for Malawi indicates that use of Internet by the population in Malawi improved from the low levels of 0.07 percent in 2005 to 17 percent in 2011. Use of mobile and fixed telephones (teledensity) has improved from 2.63 percent to about 27 percent in the same period. This is largely due to the increase in use of mobile telephones. While data on computer ownership and use for Malawi is not available, the country has a very low computer density as compared to other countries in the African region. Furthermore, most of the telephones and computers are concentrated in urban areas. Government of Malawi, through various initiatives, has provided a total of 51 tele-centres that are currently operating in rural areas, providing access to ICT equipment and Internet services to the general public. Currently Malawi is ranked number 159 out of the 190 countries on the UNDP’s e-government development index. For Malawi to play a meaningful role in the global economy, the above status needs to improve. 2