National Information and Communications Technology Policy is supportive for ITES/ BPO uptake. Challenges to be addressed in order to promote ITES/ BPO include creation of a robust framework, address security concerns, development of local skills and expertise that if not addressed will likely prevent Tanzanian organizations from benefitting from growing ITES/ BPO opportunities in many developing countries. Digital content and ITES/ BPO require competence and significant investment resources from both public and private sectors. 1.1.9 ICT Employment Opportunities The supply of ICT professionals in Tanzania is considerably less than current demand, especially in the areas of higher skills and experience. In the past four years, The Tanzania Commission for Science and Technology (COSTECH) has embarked on supporting ICT innovation through Dar Teknohama Business Incubator (DTBi). This initiative has provided small local entrepreneurial start-ups to partner with their counterparts from other countries and thereby assisting in job creation. Replication of business incubators, which has been proved successful in Dar es Salaam to other areas of the country, encounters a number of challenges such as lack of incentives. Nevertheless innovation has been increasing over years especially in the private sector through development of ICT solutions, which has helped in job creation; for example, the mobile money innovation in telecommunication companies has facilitated financial inclusion of the majority of Tanzanians and created job avenues. However, job mobility in the ICT industry is high and poses a challenge for local industry. 1.1.10 E-Government The NICTP 2003 under a focus area of Public Services addressed the issue of using ICT to enhance service delivery to the general public. Cognizant of the fact that there were fragmented e-Government initiatives, the-Government in 2010 made a remarkable step of establishing the e-Government Agency (e-GA) to coordinate, oversee and promote e- Government initiatives and enforcement of e-Government standards to Public Institutions. Other strides include the use of integrated HR and Payroll systems covering about 280,000 public servants and also adoption of organizational web portal in the Government. Other ICT services particularly those, which allow interaction and/or transaction with MDAs, are still rare in the public sector in Tanzania. Today, various arms of government are making progress in transforming their operations by deploying ICT solutions. Successful deployment of e-government systems include the National Payment System (NPS) which comprises of the Tanzania Interbank Settlement System (TISS), Electronic 10