Article 17. Information Owner’s Obligation to Assist a Requestor 17.1. Information Owner should communicate to a requestor the terms, policies and methods of the information access in understandable form. 17.2. When the information owner does not possess the requested information, he should assist a requestor to find a probable location of such information. 17.3. When the request does not specify explicitly the required information or the presentation form of this information, the official should communicate with the requestor to define the matter. 17.4. Verbal requests of persons who are not able to apply with written requests due to illiteracy or physical disability shall be prepared by the information owner’s officials in written form with indication of their names, family names, positions and then registered with indication of the date. Article 18. Registration of the Request for Information 18.1. Information owner registers the request for information on the date of entry and include the information enlisted in Article 15.1 hereof to the Register provided by Article 12 hereof. 18.2. Request for information is not registered and executed in written form in below cases: 18.2.1 the request is anonymous; 18.2.2 the request is verbal. 18.3. The request is not considered anonymous when it has been presented on the legal entity’s letterhead or with indication of individual’s at least one contact detail. Article 19. Examination of the Request for Information 19.1. The request is carefully examined by the information owner’s official. With this purpose: 19.1.1. the compliance of the request to the present Law’s requirements; 19.1.2. availability of the required information with the information resources; 19.1.3. where to direct the information when the required information is not available with the information resources; 19.1.4. applicable limitations, if any, when the required information is available with the information resources; 19.1.5. options for the extraction of the information when the required information is open, but subject to limitations under law; 19.1.6. whether or not it is possible to present the required information in the form indicated in the request; 19.1.7. presentation of the information free of charge, on the chargeable basis or with discounts are specified and the decision upon the examination results is taken. Article 20. Decision upon the Examination Results 20.1. Information owner’s official takes one of the below decisions, depending on the examination results: