13 Data Protection Act, 2018 - 5. ............................................... (d) undertaking educational programmes to promote understanding of this Act; (e) undertaking research into, and monitoring developments in data processing and information technology to ensure the continued protection of personal data through administrative, legislative or other methods, and to report to the Minister the results of such research and monitoring; and (f) exercising and performing such other functions as are conferred or imposed on the Information Commissioner by or under this Act or any other enactment. PART VI ENFORCEMENT 25. Receipt and investigation of complaints. (1) The Information Commissioner may, on a complaint made by a data subject or at the instance of the Information Commissioner, investigate or cause to be investigated whether any provisions of this Act or the Regulations have been, are being or are likely to be contravened by a public body or a private body in relation to a data subject. (2) Where a complaint is made to the Information Commissioner under subsection (1), the Information Commissioner shall– (a) investigate or cause the complaint to be investigated by an authorised officer, unless the Information Commissioner is of the opinion that it is frivolous or vexatious; and (b) as soon as is reasonably practicable, notify the data subject in writing of his or her decision in relation to the complaint and that the data subject may, if aggrieved by the Information Commissioner’s decision, appeal to the Court against the decision. (3) Nothing in this Act precludes the Information Commissioner from receiving and investigating complaints of a nature described in subsection (1) that are submitted by a person authorised by the data subject to act on behalf of the data subject, and a reference to a complainant in any other section includes a reference to a person so authorised. 26. Form of complaint. (1) A complaint pursuant to this Act shall be made to the Information Commissioner in writing unless the Information Commissioner authorises otherwise. (2) The Information Commissioner shall give such reasonable assistance as is necessary in the circumstances to enable a person who wishes to make a complaint to the Information Commissioner, to put the complaint in writing. 27. Notice of investigation. Before commencing an investigation of a complaint pursuant to this Act, the Information Commissioner shall notify the Chief Executive Officer of the intention to carry out the investigation and shall include in the notification the substance of the complaint. 28. Information notice.