Digital transformation of Slovenia eCUSTOMS T he aim of eCustoms is to increase the efficiency (nomenclature, of customs control to ensure the seamless flow regulations, of data. The Financial meursing, duty, of the calculation-control module, trends of tariff quotas Republic of Slovenia offers on the eCustoms portal SKP), ETROD (applying excise person, submitting the possibility for users to directly use certain electronic excise returns, review of field accounts), applications free of charge: e-Export (the possibility EMCS (submission of electronic excise documents, of declaration, conformation of electronic excise documents), e- printing Enforcement (sending proposals for enforcement), submitting inspection Administration import/export, anti-damping/countervailing export of filled customs declarations, SIL, receiving conformation of exit of goods), TARIC3 access into hedging instruments. eMUNICIPALITY eMunicipality is the inter-municipal portal for modern business-making with the municipality, ecommerce with the municipality, such as submitting electronic applications, online payment of fees, decisions. D. SINGLE DIGITAL GATEWAY GOV.SI The Government of the Republic of Slovenia is The structure of the content will be based on life developing a single digital gateway and a digital events of the user, or areas identical to the user’s portal needs. GOV.SI for citizens, foreigners, non- Single standards public administrations. Gradually, more than 270 created. These will assess the meaningfulness of already establishing sites and portals of public each new webpages public will for performance existing national criteria governmental organisations, business entities and authorities will be included in the portal. on and be administration website as a separate entity. SINGLE CONTACT CENTRE The Single Contact Centre (EKC) of public administration is a service intended for all citizens and public administration employees. It is a direct two-way communication between users/cusomers and the State via the telephone and electronically (email, online forms). Through EKC, the public administration receives and solves problems of users, provides quality information on the organisation and operation of public authorities on administrative and other services, and offer technical support in using public administration EKC also accepts their remarks and suggestions for electronic services. improving operation to which it provides feedback. 17