Policies Malaysia Smart City Framework Policy 4: Policy 10: Open Data and Open Government practices shall be promoted E-Government shall be strengthened in the development of smart city 26 Smart Government Strategies Initiatives Indicator Strategy 2: Increase the scope of e-government services 1. Identify key services to be brought online 2. Utilise digital documents Strategy 3: Increase the quality of e-government services 1. Rationalise overlapping e-government applications and services 2. Establish customer satisfaction assessment in e-government services 3. Publish delivery time of e-government services Strategy 4: Elevate the use of data sharing platform across government agencies 1. Assess the suitability of different types of data sharing platforms with existing government ICT architecture 3. Percentage of inventoried open datasets that are published by government entity 4. Number of transactions in e-government services per year 5. Percentage of users satisfied with e-government services provided per year 6. Government to government (G2G) data sharing platforms used by government entity 7. Percentage of datasets shared by government entity on G2G data sharing platform 8. Number of downloads per shared G2G dataset