PREFACE The Ministry and SOE Strategic Plan 2020-2023 is an outcome of the strategic thinking and collective work of the SMT, Heads of Department (HODs), technical staff, SOE Boards, and Chief Executive Officers (CEO) within the Ministry and its SOEs. This strategic plan is the first that involves all SOEs operating under the Ministry of Information, Communication, Transport and Tourism Development (MICTTD). The key areas addressed and content in this includes the following: • Transportation, ports and regulatory requirements • Information and Communication Technologies and its regulatory requirements • Tourism development • Government printer • Postal services • Customer services • Registry and accounting systems The plan was designed in alignment with Te Motinnano (Government Manifesto) and the KV20 and is a guiding framework with an inclusive approach that focuses on the commercial, technical, administrative and operational issues, extending it as far as possible to look into other factors that have impact on the efficiency of the service. Of critical importance, this time are: • Expansion and improvement of sea and air ports • Improving sea and air transportation infrastructures and regulatory requirements • Improving sustainable tourism developments • Developing efficient postal and printer services • Establishment of autonomous Authorities so they focus specifically on their functions and objectives to implement MICTTD’s strategies more efficiently. Commitment from all staff of the Ministry and SOEs participating in the implementation of the plan is fundamental. We invite our development partners to work with us in good partnership to achieve our mission for better service delivery, so our vision for our country and the people in the years ahead will be realized. Hon. Willie Tokataake, Honourable Minister, Ministry of Information, Communication, Transport and Tourism Development III